Cloudot Privacy Terms
Last updated: November 9, 2023
Shenzhen Joystek Intelligence Co., Ltd. (hereinafter collectively referred to as "we" or "Joystek") is committed to protecting your personal privacy. This Mobile Privacy Policy ("Policy") describes how we handle personal information and protect information privacy when you use the services, products and related mobile applications listed below (collectively, the "Products").
When you interact with our products, please be sure to read this Privacy Policy carefully and understand the purposes and security measures for our collection and processing of your personal data, including how we use, store, share and transfer personal data. In this policy, you can enforce your privacy rights, access rights, deletion rights, etc. to your personal data through our instructions.
When you agree to this Privacy Policy, or start and continue to use our products or services in an appropriate manner without contacting us to express contrary opinions through appropriate means, we will be deemed to have fully understood and agreed to this Policy. During the reading process, if you have any questions, comments, suggestions or complaints, please contact us through the following contact information:
Customer service: 0571-56565099 or qw@joystek.com
Privacy Office: qw@joystek.com
For mobile applications of other brands powered by Joystek, it will be our customers who decide what personal information is collected through our products, so this Privacy Policy does not apply to other brands' principles for collecting or processing personal information. We collect information at the request of our customers and the processing of such information is limited to providing the services agreed upon by the customer and us. If you are a user of one of our customers and you do not wish to be contacted by a customer who uses our services, please contact the customer directly and inform us of your request.
In this policy,
Personal information: Various information recorded electronically or by other means that can be used alone or in combination with other information to identify an individual or reflect the activities of a specific individual.
Sensitive personal data: including personal biometric data and precise location information. When we provide you with specific products or services that involve the collection of sensitive personal data, we will obtain your consent through a prominent and clear notice before collecting sensitive personal data about you.
Smart devices: refer to non-standard computing devices produced or manufactured by hardware manufacturers that have human-machine interfaces and can transmit information through wireless networks, including smart cameras, etc.
Application: refers to the mobile application developed by Joystek, which can help end users remotely control smart devices and connect to the Bonjour Internet of Things (IoT) platform.
In order to provide you with our services, we will ask you to provide the personal information necessary for such services. If you do not provide personal information, we may not be able to provide you with our products or services.
• Account or profile information: When you register for an account with us, we may collect your name and contact information, such as your email address, phone number, username and login credentials. During your interaction with our products, we may further collect your nickname, avatar, country code, language preference or time zone information in your account.
If you choose to authorize the use of a third-party account to log in, we will obtain your shared account information (such as avatar, nickname, region, gender, etc.) from the third party and bind it to your Bonjour account for quick login. Agreements with third parties, as well as the terms of sharing personal information in the privacy policy published by the third party, we will use your personal information in compliance with relevant laws and regulations.
• Feedback: When you use the feedback and suggestion functions in our products, we will collect your email address, mobile phone number and feedback content in order to handle your questions and equipment failures in a timely manner.
At the same time, based on different application products and services, Bonjour will collect corresponding and necessary personal information in order to provide you with products and services.
• Device information: When you interact with our products, we automatically collect device information, such as the device's MAC address, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, logs Files and mobile network information.
• Usage Information: During your interactions with our Site and Services, we automatically collect usage information related to visits, clicks, downloads, sending/receiving messages and other uses of our Site and Services.
• Log information: When you use our application, system and exception logs may be uploaded, including your IP address, language, operating system version, date or time of access, etc.
Please note that individual device information and service log information are information that cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or combine it with personal information, such non-personal information will be treated as personal information during the period of combined use, unless we obtain your authorization. Unless otherwise provided by laws and regulations, we will anonymize and de-identify such information.
• Location information: When you turn on the positioning function of your mobile device through system authorization and use location-based services, we will collect and use your location information so that you can use the Ruidan application to configure the network with your smart device. And when you use certain of our products or services, we may collect real-time precise or non-precise geolocation information about you. You can stop our collection of your location information by turning off location services in the system of your mobile device.
• Basic information about smart devices: When you use a smart device connected to our products or services, we may collect basic information about the smart device, such as device name, device ID, online status, activation time, firmware version and upgrade information wait.
• Information reported by smart devices: Depending on the different smart devices you choose to connect to our products or services, we may collect information reported by your smart devices. For example, a smart camera might collect images or videos it captures.
The purposes for which we process your information are as follows:
• To provide you with services: We process your account and profile information, device information, usage information, location information and smart device-related information to provide the products and services you request. The legal basis for this processing is the performance of our contract with you in accordance with our terms of use.
• Improve our services: We process your device information, usage information, location information and smart device-related information to ensure the functionality and security of our products, develop and improve our products and services, analyze our operational efficiency, and Prevent and track fraud or inappropriate use. The legal basis for this processing is the performance of our contract with you in accordance with our terms of use.
• Non-marketing communications: We process your personal information for the purpose of sending you important information about our services, changes to our terms/conditions and policies, and/or other administrative information. Due to the importance of this information, you may not be able to opt out of receiving such emails. The legal basis for this processing is the performance of our contract with you in accordance with our terms of use.
• Compliance: We will process your personal information as we deem necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public bodies and government authorities; ( d) enforce our terms and conditions; (e) protect our operations, business and systems; (f) protect our and/or other users’ rights, privacy, safety or property, including you; and (g) seek The available remedies or limitations on the damages we may be required to provide.
We may also use the personal information we collect from you in other ways for which we will provide specific notice at the time of collection and obtain your consent as required by applicable law. If there are any changes in the purposes for which your personal information is processed, we will notify you of such changes via email and/or a prominent notice on our website and inform you of the choices you have regarding your personal information.
Joystek only shares your personal information in ways known to you. We will share your personal information with the following parties:
l Disclose your personal information to third-party service providers who provide certain business-related services to us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support services, email delivery services and and other similar services to ensure that they can provide services to us.
l Disclose your personal information to customers and other business partners who directly or indirectly provide you with smart devices and/or the networks and systems you use to access and use our website and services.
l To affiliates in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or a portion of our business, assets or stock (including, but not limited to, the foregoing in connection with any bankruptcy or similar proceeding) or other third parties to disclose your personal information. In such event, you will receive clear notice via email and/or on our website of the change in ownership, incompatible new uses of your personal information, and your choices regarding your personal information.
l Where we deem necessary or appropriate:
(a) Comply with applicable laws and regulations;
(b) comply with legal process;
(c) respond to requests from public agencies and governmental authorities, including those outside your country of residence;
(d) fulfill our terms and conditions;
(e) protect our operations, business and systems;
(f) protect our and/or other users’ rights, privacy, safety or property, including you; and
(g) pursue available remedies or limit the damages we are required to provide.
l Disclose your personal information to the company's subsidiaries or affiliates for regular business activities.
l In addition to the above-mentioned third parties, we will only disclose your personal information to other third parties with your consent.
In order to ensure the stable operation of Joystek services or implement related functions, we may access the software development kit (SDK) provided by a third party to achieve the aforementioned purposes. We will conduct strict security testing on the application programming interface (API) and software tool development kit (SDK) used by authorized partners to obtain relevant information, and agree on strict data protection measures with authorized partners to ensure that they comply with this policy and any other Relevant confidentiality and security measures are used to process personal information.
The third-party SDK we access mainly serves the needs of you and other users. Therefore, when meeting new service requirements and changes in business functions, we may adjust the third-party SDK we access. We will promptly disclose to you the latest status of accessing third-party SDKs in this description.
Joystek's access to third-party SDKs is as follows (personal data collection will be determined based on whether you use the following third-party services):
| Function modules and services | third party name | Personal information collection details | Privacy Policy Address |
| Third-party account login | WeChat third-party account login | General device information, device usage information, IP address, MAC address | |
| Push notification function | Xiaomi message push service | Your IMEI/OAID (applicable to Android Q and above systems), IMEI MD5/MEIDMD5, Android ID, VAID, AAID, as well as your MID (applicable to MIUI system), device model and other information. | |
|
Push notification functionality and app management |
Huawei message push service and agconnect | Your ID, application ID, application package name, and server public IP address. | |
| Push notification function |
OPPO message push service |
Your device-related information (such as IMEI number, Serial Number, IMSI, User ID, Android ID, Google Advertising ID, phone Region settings, device model, phone battery, phone operating system version and language), application information using push services ( Such as APP package name and version number, running status), push SDK version number, network-related information (such as IP or domain name connection results, current network type), message sending results, notification bar status (such as notification bar permissions, user click behavior) , lock screen status (such as whether to lock the screen, whether to allow lock screen notifications) | |
| Push notification function |
VIVO message push service |
Device and application information: including operating system version number, application information, device identifier (such as IMEI number, SIM and IMSI, mobile country code and mobile network number of vivo Android device, etc.) when you use vivo devices and services, System, device and application data such as MAC address, mobile operator, language used, system settings, etc. | |
| Video service |
Tutk |
smart device information, IP address (iOS) | |
| Crash log collection function |
Bugly |
ANDROID ID, mobile phone model, mobile phone brand, Android system version, Android system api level, manufacturer system version, cpu architecture type, whether the device is rooted, disk space occupied, sdcard space occupied, memory space occupied, network type, application The name and PID of the currently running process |
https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56 |
|
facebook fresco |
Image loading |
No data shared |
|
|
Alibaba fastjson |
data analysis | No data shared | |
|
google gson |
data analysis | No data shared | |
|
google zxing |
QR code scanning | No data shared | |
|
com.alipay (Alipay; Ali ride code; Ali Zhima Credit real-name authentication; Zhima certification) |
SDK Payment |
Device information (IMEI/Mac/android ID/IDFA/OPENUDID/GUID/SIM card IMSI/geographic location information), etc. |
We respect your rights and will also hold your personal information. You can exercise any of the following rights:
• Via "Me > Question Feedback" in our app;
• Please send an email to qw@joystek.com
You do not have to pay any fees to enforce your individual rights. According to the relevant requirements of the local information protection law, if your account services are in mainland China, we will respond to your request within 15 working days; if your account services are outside mainland China, then we will We will respond to your request within 30 days.
If you decide to send us a request by email, please indicate what information you would like to change, whether you would like your personal information to be deleted from our database, or what limitations you would like to have in our use of your personal information. Please note that for security reasons we may ask you to verify your identity before processing your request further.
you can:
• Request access to the personal information we process about you;
• Request that we correct inaccurate or incomplete personal information about you;
• Request deletion of your personal information;
• Request a temporary or permanent restriction on our processing of some or all of your personal information;
• Request that we process your information based on your consent or a contract with you, and when we automatically process your information, transfer personal information to you or a third party;
• Choose to object or refuse our use of your personal information when we use your personal information based on your consent or our legitimate interests.
About canceling your account: You can cancel your account through the following path: "My > Settings > Cancel Account".
We may collect encrypted International Mobile Equipment Identity (IMEI) and network device address (MAC), as well as mobile phone models, system ID numbers, and software crash logs to count the number of users of our products, analyze product usage, and troubleshoot Crash causes and crash reduction to continuously improve our products. This information does not involve your personal identity and other private information.
We maintain commercially reasonable physical, administrative and technical safeguards to maintain the integrity and security of your personal information. Bonjour provides a variety of security strategies to effectively ensure the information security of users and devices.
In terms of device access, we use Bonjour's proprietary algorithm to ensure data isolation, access authentication and authorization applications.
In terms of data communication, communication using security algorithms and transport encryption protocols as well as commercial-grade information encrypted transmission based on dynamic keys is supported.
In terms of data processing, strict data filtering and verification and a complete data review process are adopted.
In terms of data storage, all confidential information of users will be securely encrypted for storage.
In addition to the above-mentioned technical security guarantees, Bonjour has also formulated a series of security guarantees at the institutional and management control levels, such as assigning positions and responsibilities, holding security and privacy protection training courses, strengthening employee data protection awareness, controlling access rights and other measures. To prevent data loss, illegal use, unauthorized access or leakage, tampering or damage.
If you believe for any reason that your interaction with us is no longer secure (for example, you believe the security of your Bonjour account has been compromised), please let us know immediately by sending an email to qw@joystek.com as set out below .
If a security incident occurs that affects the security of your personal information, we will notify you as soon as possible through your reserved email address, phone number, message center push, etc., and inform you of suggestions and other information to reduce or prevent related risks. . When necessary, we will take corresponding remedial measures in a timely manner in accordance with the internal security incident emergency plan, and report to the relevant competent authorities in accordance with regulations.
How to destroy all personal information
Users can select My-Settings-Logout Account within the app. After clicking Destroy, our server will destroy all user information.
We will process your personal information for the shortest period necessary to achieve the purposes stated in this policy, unless a longer retention period is required under specific legal requirements. We will determine the appropriate retention period based on the amount, nature and sensitivity of the personal information, and after the retention period, we will destroy your personal information. If we are unable to destroy the information for technical reasons, we will take appropriate steps to prevent further use of your personal information.
We may update this policy at least annually as our information practices change. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by posting a notice on this Site before the changes take effect. We recommend that you periodically visit this page to obtain the latest information about our privacy practices.
If you have any questions about our practices or this policy, please contact us at:
Shenzhen Joystek Intelligence Co., Ltd.
Address: 3rd Floor, Building A+, Shunxing Industrial Zone, Zhongxing Road, Ma'antang, Bantian Street, Longgang District, Shenzhen, Guangdong, China
Email: qw@joystek.com
